Mystrika
SuperStaff provides comprehensive BPO, RPO, and call center outsourcing solutions. Founded in 2009, the company employs over 1,000 people and offers customized services including inbound call center, lead generation, and staffing.
SuperStaff is a BPO, RPO, and call center outsourcing provider headquartered in Makati, Manila, Philippines. Founded in 2009, the company employs over 1,000 people and focuses on delivering customized, scalable solutions for growing businesses. The agency's approach avoids a one-size-fits-all model, instead tailoring services to each client's budget and operational needs.
The company follows a structured six-step process: identifying client needs, establishing SMART goals, creating a scope of work, selecting candidates from a talent pool, training and integrating agents, and managing ongoing operations. This methodology aims to ensure alignment between client expectations and outsourced agent performance.
SuperStaff's core services include call centers (inbound), HR outsourcing (staffing), phone answering services, and digital marketing (lead generation). The agency serves clients across the IT/Tech, healthcare, and financial industries, as indicated in its client portfolio.
On Google, SuperStaff holds a 4.2 rating from 17 reviews. Employee reviews frequently praise the supportive management team and positive company culture, describing it as a "Super Family." However, one client review criticizes the agency for aggressive telemarketing calls and poor service quality, noting that operations are outsourced outside the US.
The agency's profile on DesignRush lists its minimum budget and hourly rate as "Inquire," meaning pricing is available only upon direct contact. SuperStaff's social media presence includes Facebook, Twitter, and LinkedIn, and the company has shared several photos of its operations on its profile.
Services
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Digital Marketing
Industries Served
Team Size
Pros
- Supportive management team praised in employee reviews
- Positive company culture described as a "Super Family"
- Customized outsourcing solutions designed for scalability
Cons
- Some clients report aggressive telemarketing practices and poor service quality
Client Review Analysis
Google rating of 4.2 from 17 reviews. Employees praise supportive management and positive culture, but one client complaint about aggressive telemarketing.