Mystrika
Raya Contact Center provides end-to-end CRM and customer experience solutions to Fortune 1,000 companies across the EMEA region. The agency offers call center, BPO, HR outsourcing, IT services, and business consulting expertise. Founded in 2001, it serves digital-oriented industries including fintech, insurance, and healthtech.
Raya Contact Center, founded in 2001, is a customer experience and outsourcing agency headquartered in Giza, Egypt. The agency employs between 250 and 499 people and provides robust platforms for world-leading technology and consumer electronics brands to interact with customers in a dynamic environment. It serves several Fortune 1,000 companies within the EMEA region and beyond.
The agency operates at an average hourly rate of $100, with a minimum budget that requires inquiry. In addition to its Giza headquarters, Raya Contact Center has delivery locations in Dubai, Warsaw, Al Khobar, Riyadh, and Bahrain, giving it a broad regional footprint across the Middle East and Europe.
Raya Contact Center offers tailored end-to-end CRM solutions covering inside sales, order management, customer care, and technical support. Its service portfolio spans phone answering services, BPO, call centers, HR outsourcing, customer support, business consulting, IT services, big data analytics, IT compliance solutions, and managed services. The agency holds expertise in platforms such as Freshworks, HubSpot, Salesforce, Zendesk Sell, and Zoho, and supports capabilities including inbound and outbound calling, telemarketing, healthcare call centers, and B2B call center operations.
The agency serves finance, fintech, government, manufacturing, food and beverage, real estate, retail, travel, hospitality, and health care industries. It works primarily with enterprise and corporate clients as well as medium businesses, applying CX best practices to meet evolving customer expectations in digital-oriented sectors.
Raya Contact Center holds a 4.6 out of 5 rating on DesignRush from three reviews, all scoring 5.0. Reviewers include Peter Ryan of Ryan Strategic Advisory, Debi Hamill of IAOP, and David Rickard of Everest Group, who note the agency's proactive problem-solving, pricing structure, operational efficiency, and relational management. The agency's clients include IAOP, Ryan Strategic Advisory, and GCXA21, and its CEO is Alaa Elkhishen.
Representative portfolio work includes a customer experience engagement with General Motors Middle East valued at $20K to $100K, and a telecom CX innovation project with Orange valued at $20K to $100K. The agency has also been named a leader in IAOP's 2023 Global 100 Outsourcing list and recognized as a Major Contender and Star Performer in Everest Group's CXM PEAK Matrix EMEA 2023.
Services
- Phone Answering Services
- BPO
- Call Centers
- HR Outsourcing
- Customer Support
- Business Consulting
- IT Services
- Big Data Analytics
- IT Compliance Solution
- Managed Services
Industries Served
Team Size
Pros
- Serves Fortune 1,000 companies across the EMEA region
- Named a leader in the 2023 Global 100 Outsourcing list by IAOP
- Recognized as a Major Contender and Star Performer in Everest Group's CXM PEAK Matrix EMEA 2023