Mystrika
Contact Center Source provides tailored end-to-end BPO solutions including inside sales, order management, customer care, and technical support to Fortune 1,000 companies in EMEA and North America. The agency implements CX best practices for digital-oriented industries such as Fintech, Insurance, Healthtech, and Banking.
Contact Center Source is a BPO and call center agency founded in 2009, headquartered in Cairo, Egypt. The agency employs between 250 and 499 professionals and provides tailored end-to-end BPO solutions to Fortune 1,000 companies across the EMEA region and North America. Its services cover inside sales, order management, customer care, and technical support.
The agency maintains a minimum project budget of $1,000 to $10,000 and offers hourly rates upon inquiry. Contact Center Source focuses on implementing customer experience best practices for digital-oriented industries, including Fintech, Insurance, Healthtech, Food and Beverage, and Banking and Finance.
Contact Center Source's service offerings include phone answering services, call centers, outsourced customer support, BPO, and market research. Within BPO, the agency specializes in back office outsourcing, data entry, and legal support. Call center expertise covers appointment setting, B2B, healthcare call centers, inbound and outbound services, survey services, telemarketing, and virtual receptionist. Phone answering services include after-hours and property management support.
The agency serves a wide range of industries: legal, health care, automotive, energy and mining, finance, insurance, luxury, nonprofit, retail, and travel. Its client types include small businesses as well as large enterprises. Notable clients include a giant global ecommerce brand, a Google Premier Channel Partner, a mortgage bank lender, and a USA nationwide debt consolidation company.
Google reviews give Contact Center Source a 4.6 rating from 56 reviews. Positive feedback highlights professionalism, organization, clear communication, and a supportive work environment. One negative review cites unprofessionalism and poor communication from management. Overall, the agency is regarded as reliable and dedicated by most reviewers.
The agency's portfolio includes work with Fortune 1,000 companies and digital-oriented brands. Contact Center Source emphasizes tailored solutions and CX best practices to meet evolving customer expectations. Its large team and broad expertise make it suitable for businesses seeking comprehensive outsourced support.
Services
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Market Research
Industries Served
Team Size
Pros
- Serves Fortune 1,000 companies in EMEA and North America
- Positive employee reviews highlight supportive management and collaborative culture
- Offers tailored end-to-end BPO solutions with multiple modules
Cons
- Some client reviews report issues with communication and organization
Client Review Analysis
Mixed reviews; most clients praise professionalism and support, but a minority cite communication problems.