Property Answer

Property Answer, a division of Alliance Communications, was founded in 1948 and has provided professional telephone answering services to a wide spectrum of clients across North America. The agency has won multiple Awards of Excellence from industry-accredited associations including CAM-X (Canadian Association of Message Exchanges), ATSI (Association of TeleServices International), and NAEO (National Amtelco Equipment Owners). With headquarters in Kingston, Canada, the agency employs under 49 people and maintains a low staff turnover with an average agent tenure of 15 years.

The agency emphasizes personalized attention, believing that every client is unique and no single solution works for everyone. Property Answer invests heavily in its people, providing over 90 hours of initial training before agents take their first call, followed by continuous education sessions to stay current on accounts and technology. Agents are paid a living wage with a comprehensive benefits package including a pension program, and are incentivized through a mystery shopper program to maintain high performance.

Property Answer offers call center and phone answering services, with particular expertise in serving plumbers and property management companies. The agency's approach focuses on understanding each client's corporate culture, revenue drivers, and challenges to deliver a service that makes customers feel as cared for as if the client answered the phone themselves. Clients can customize scripting for each call type to better suit their needs.

The agency serves clients such as Strongback Property Management, Axon Property Management, and ABS Plumbing. Google reviews give Property Answer a 5.0 rating based on two reviews. One client, Sunrise Place Co-op, reported being very happy with the service received over the past year. Another client, Panadew Property Mgmt., noted that the service completely changed and upgraded how after-hours calls are handled, praising the customizable scripting and the value brought to their company.

Property Answer's commitment to quality is reflected in its low staff turnover and industry recognition. The agency positions itself not just as an expense but as a key component of a client's overall business, aiming to represent clients as if they were answering the phone themselves. With a focus on training, retention, and personalized service, Property Answer continues to serve a broad range of clients across North America.