Pressplay

Pressplay is a UK-based call centre and fulfilment agency founded in 2004 and headquartered in Barnstaple, Devon. The company focuses on the full fulfilment process, from call centre operations through to delivery at the customer's door, with performance and service quality continually analysed to protect client brands and deliver value for money.

The agency employs between 100 and 249 people and works with a minimum budget under $1,000, with hourly rates available on inquiry. Pressplay's Devon-based operatives run 24 hours a day, handling both inbound order taking and outbound activity such as targeted lead follow-up and cold calling.

Pressplay supports the most popular order taking methods, including telephone order lines, the web, and coupon. Its service areas cover call centres, appointment setting, telemarketing, and a virtual receptionist offering with 24 hour support and easy online servicing, priced at under £1 a day.

A significant number of clients specialise in DRTV, off the page advertising, the music industry, DVD, and health and beauty. The profile also lists clients across call centre, wholesale, and warehouse and storage sectors, and the agency states it is positioned to assist any business requiring fulfilment support.

One DesignRush review from Helen Gray, Managing Director at Fresh Collect, dated 16 August 2024, rated the agency 4.7 and described the answering service as an invaluable asset that made working around time constraints professionally manageable.