OfficeHQ

OfficeHQ is a virtual receptionist and telephone answering service provider founded in 2003. The company positions itself as a leader in virtual reception solutions, emphasizing the human connection of having calls answered by friendly, professional Australian-based receptionists. OfficeHQ operates as a private Australian company with global operations in the US and UK, offering "follow the sun" 24/7 coverage for businesses that require round-the-clock call handling. The company employs between 100 and 249 people and requires potential clients to inquire for both minimum budget and hourly rate details.

The company's core services include phone answering services and call center operations. Within phone answering services, OfficeHQ specializes in after-hours call handling and property management support. The company's receptionists are all valued employees rather than contractors, which OfficeHQ highlights as a differentiator in service quality. OfficeHQ provides a premium customer experience for every call, aiming to exceed client expectations at every level.

OfficeHQ serves a range of industries, including real estate, healthcare, and legal sectors. The company's client base includes businesses of various sizes that need reliable call answering, particularly those requiring after-hours coverage. The company's online portal allows clients to manage their account and settings easily, and account managers are available to assist with setup and ongoing support.

OfficeHQ holds a Google rating of 4.9 out of 5.0 based on 60 reviews. Most client reviews are highly positive, praising the service as professional, reliable, and easy to manage. Long-term clients report using the service for over 14 years with consistently great experiences. However, one negative review from a plumbing business reported significant missed calls and poor communication during a three-day trial, citing an IT error and lack of weekend IT support. The company's overall sentiment remains strongly favorable.

The company's headquarters is located in Sydney, Australia, with additional offices in Phoenix, Arizona; Brisbane, Melbourne, Perth, and Adelaide in Australia; Auckland, New Zealand; and Basingstoke, United Kingdom. This global presence enables OfficeHQ to provide localized support across different time zones. The company's website and online portal are designed for easy setup and management, with support teams that respond quickly to client inquiries.