Mystrika
Global Bilgi is a Ukrainian contact center operator founded in 2008 with more than 850 employees across four locations. It ranks among the three largest outsourcing contact centers in Ukraine, holding about 15% of the market. The company delivers customer support, telemarketing, technical support, and customer retention services.
Global Bilgi is a Ukrainian contact center operator that began operations in October 2008. The company employs more than 850 people across four locations in Kyiv, Dnipro, Sumy, and Kharkiv, positioning itself among the three largest outsourcing contact centers in Ukraine with roughly 15% of the market.
The agency is headquartered at the NEST Business Centre on Mytropolyta Vasylia Lypkivskoho Street in Kyiv, Ukraine. Its DesignRush profile lists a team of 500 to 999 employees, while minimum budget and average hourly rate details are provided on request.
Global Bilgi's core offering is outsourced customer support, with call center expertise spanning inbound and outbound operations and third-party verification. The company also manages telephone sales, customer engagement, telemarketing, technical support, and customer retention and loyalty programs to help clients grow.
The agency has built its reputation through extensive experience in the telecommunications industry, which helped it gain trust across various sectors. Its client base includes companies in the telecommunications, IT, and media and entertainment industries.
Global Bilgi holds a 4.3 out of 5 rating from three Google reviews, reflecting a generally positive client sentiment toward its services.
The company's market leadership is demonstrated by its position among the top three outsourcing contact centers in Ukraine and its 15% market share, supported by best-practice project implementation in telecommunications.
Services
- Customer Support
- Inbound Call Center
- Outbound Call Center
- Third Party Verification
- Telephone Sales
- Telemarketing
- Technical Support
- Customer Retention
Industries Served
Team Size
Pros
- One of the three largest outsourcing contact centers in Ukraine with roughly 15% market share
- Extensive telecommunications industry experience and best-practice project implementation
- Operates four locations with more than 850 employees
Client Review Analysis
Rated 4.3 out of 5 from 3 Google reviews