Gandalf Services

Gandalf Services is a full-service customer engagement and call centre founded in 2016, with a combined BPO management experience of more than 50 years. The company provides Inbound, Outbound, Back Office and Consulting Services, and describes "Under-promise, Over-deliver" as its operating mantra. It has helped clients acquire new customers and retain existing ones through interactions across multiple channels.

The agency is headquartered at Smartworks, Time Square Building, Sushant Lok 1, Gurgaon, India, and employs 50 to 99 people. It operates with a minimum budget of $1,000 - $10,000 and an average hourly rate of $7. In 2018, Gandalf Services was recognized among Silicon India's 20 Most Promising Outsourcing Consultants.

Gandalf Services specializes in call centre operations, delivering customer engagement across inbound, outbound, back office and consulting functions. The company positions itself as a "Wizards Of Outsourcing" partner for brands seeking customer acquisition and retention support.

The company has serviced clients across geographies including the US, UK, Middle East, Asia and Australia, and across industries such as Media, Education, Telecom, Publishing and Retail. Its client roster includes Coding Ninjas, Diginerve, Scranton Gillette, Endeavor Media and Careers360.

Leadership includes CEO Manshu Singh, an MBA with about 25 years of experience in customer service, outbound sales and retention across BPO and telecom operations, having led projects for Amazon.com, Circuit City, Upromise and Carlson Wagon Leigh. COO Saakaar Bagga, an Economics major from Delhi University, has spent 22 years in the BPO industry, leading projects for Amazon.com, Paypal, Tesco and Safeco, and working with WNS, IBM, Infosys and Tesco.

Gandalf Services holds a 4.9 out of 5 Google rating from 28 reviews. Reviewers describe a positive work environment, cooperative staff and helpful management, with several reviews recommending the company to new job seekers.