Contacta

Contacta is a customer experience transformation company that delivers omnichannel communication services. Founded in 2012, the agency describes itself as Belgium-based while maintaining its headquarters at Calle 98 # 51b - 80 in Barranquilla, Colombia. The company provides high-level IT solutions focused on contact center and data analytics, serving clients with a team of 100 to 249 employees.

Contacta positions itself as a key player in the Belgian market, where it has operated for roughly 15 years. The agency takes a personalized approach to customer relationship management, helping companies build a simple and consistent customer experience across all channels with the goal of increasing conversions and improving customer service. Its agents are treated as the cornerstone of the service, adapting to both the client organization's culture and the consumption patterns of end consumers.

The agency's core service offering centers on call center solutions, supported by data analytics expertise. Contacta works to meet customers' communication preferences whether they lean traditional, virtual, or digital, aiming to provide an enriched experience for each end user. The agency maintains a social presence across Facebook, LinkedIn, and Instagram.

Contacta serves clients in the IT, telecommunications, and small business industries. The agency's client base reflects its focus on organizations that need reliable omnichannel support and culturally attuned customer care, with agents who adjust to the norms of each market they serve.

Google reviews give Contacta an average rating of 4.4 across 18 reviews. Reviewers highlight the agency's commitment to quality and focus on exceptional service, describing the attention as personalized and the team as always available to address concerns. Other reviewers note strong human talent, an excellent workplace reputation, and colleagues who are performing well there, indicating positive sentiment among both clients and employees.