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Compare CSBA vs Cloudstaff

Side-by-side comparison of features, pricing, services, ratings and more.

CSBA Agency logo

CSBA

Data & Analytics Website

CSBA helps businesses and organisations create better customer experiences through independent, specialised CX strategy, research, insights, quality assurance, and customer experience training. Founded in 1997, the agency has earned a reputation as Australia's customer experience experts. They serve clients across all sectors.

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Winner
Cloudstaff Agency logo

Cloudstaff

BPO & Outsourced Support Website

Cloudstaff is an innovative BPO and call center outsourcing company that uses technology to remove limitations of remote workforces. It fully integrates local and remote teams with services, systems, and processes for control and visibility. Founded in 2011, the company has over 1000 employees.

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Feature Comparison

Attribute CSBA Cloudstaff
Category Data & Analytics BPO & Outsourced Support
Rating -
Winner +3.3 higher
Location Melbourne, Australia Sydney, Australia
Services
  • Market Research
  • Call Centers
  • Public Relations
  • Customer Support
  • BPO
  • Market Research
  • Call Centers
  • Public Relations
  • Customer Support
  • BPO
Industries
-
Real Estate Financial IT
Pros
  • Independent and specialised CX strategy and research
  • Over 25 years of experience since 1997
  • Reputation as Australia's customer experience experts
  • Served major clients like Mazda, Uber, and Dulux
  • Multiple clients report high professionalism, efficiency, and dedication.
  • Cloudstaff's stable environment enabled integration of 50 support processes for one client.
  • Clients note consistently high-quality customer service that exceeds expectations.
Cons -
  • Multiple Google reviews (1.0 rating) describe poor post-signing communication and lack of support.
  • Several clients report very low staff retention and unannounced departures causing business disruption.
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