Compare 24x7 Direct vs CSBA

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

24x7 Direct

BPO & Outsourced Support Website

24x7 Direct works with some of Australia's most loved brands to create sustained, scalable, results-driven campaigns that raise brand awareness and help clients acquire large volumes of new customers. They also work with small businesses helping them hire virtual/offshore staff in the Philippines. Founded in 2001, the agency has grown to over 100 full-time staff based in Melbourne and the Philippines.

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CSBA

Data & Analytics Website

CSBA helps businesses and organisations create better customer experiences through independent, specialised CX strategy, research, insights, quality assurance, and customer experience training. Founded in 1997, the agency has earned a reputation as Australia's customer experience experts. They serve clients across all sectors.

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Feature Comparison

Attribute	24x7 Direct	CSBA
Category	BPO & Outsourced Support	Data & Analytics
Rating	Winner +4.1 higher	-
Location	Melbourne, VIC, Australia	Melbourne, Australia
Services	Call Centers BPO Appointment Setting Telemarketing Virtual Receptionist Market Research Public Relations	Call Centers BPO Appointment Setting Telemarketing Virtual Receptionist Market Research Public Relations
Industries	Telecommunications Tourism Real Estate Financial Services Travel Education	-
Pros	Thorough recruitment process with client involvement Skilled team providing ongoing support and training Experienced in multiple industries including telecommunications and tourism	Independent and specialised CX strategy and research Over 25 years of experience since 1997 Reputation as Australia's customer experience experts Served major clients like Mazda, Uber, and Dulux
Cons	Some clients report persistent unsolicited contact	-
Website	Visit Site	Visit Site

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