Cloudpoint Technologies

Cloudpoint Technologies is a call center agency founded in 2017 by Himanshu Patil and Vinod Hakhu, who together bring over five decades of experience in customer-facing businesses such as Pay TV, consumer durables, IT/ITES, VoIP, and retail. The agency focuses on outbound call center services and customer lifecycle management at scale.

The agency is headquartered in Mumbai, India, with an additional office in Noida, India. It employs over 1,000 people and offers a minimum project budget under $1,000 with an average hourly rate of $2. Cloudpoint Technologies was established to leverage the founders' deep domain knowledge in handling large subscriber bases and reducing churn.

Cloudpoint Technologies provides outbound call center services as its core offering. The agency's expertise lies in managing customer life cycles, up-selling value-added services, and setting industry benchmarks for low incremental churn year over year.

The agency serves a diverse range of industries, including media and entertainment, SaaS, consumer appliances, VAS services, TV shopping, and media distribution. Clients include a Hollywood OTT player with a global presence, B2B SaaS companies, and media distribution firms.

No Google reviews are currently available for Cloudpoint Technologies. The agency's reputation is built on the founders' track record of building Videocon d2h into a billion-dollar market cap company and managing subscriber growth with minimal churn.

Cloudpoint Technologies has worked with clients in media distribution, TV shopping, and consumer appliances, demonstrating its ability to handle large-scale outbound call center operations. The agency's portfolio includes managing customer life cycles for a Hollywood OTT player and B2B SaaS companies.