Catsa (centro De Asistencia TelefÓnica)

Catsa (Centro de Asistencia Telefónica) is a business process outsourcing firm based in Madrid, Spain. Operating out of the Las Mercedes business park, the agency specializes in providing dedicated call center and teleassistance services. The firm focuses on bridging communication between organizations and their respective client bases through structured, outsourced telephone support.

The company maintains its primary operational headquarters at Campezo 1 Edificio 7 in the Spanish capital. As a localized service provider, it utilizes its physical presence in a prominent European business hub to facilitate enterprise-level telecommunications. Organizations can coordinate service engagements by reaching out directly to the firm's Madrid office.

The core service offering revolves around dedicated call center operations and frontline customer support. The firm manages various aspects of telephonic assistance, ensuring that caller inquiries and communication tasks are handled systematically. By deploying outsourced representatives, the organization enables its partners to maintain consistent customer service coverage without the need to build or manage an internal call center infrastructure.

Catsa engages with businesses that require reliable customer support operations and scalable call handling. Organizations looking to outsource their primary communication channels rely on the firm to field calls, resolve routine inquiries, and execute teleassistance protocols. Given its location and functional focus, the agency is equipped to serve enterprises operating within or targeting Spanish-speaking consumer markets.