CallAgents UK LTD provides call answering and customer service line services for businesses of all sizes, especially SMEs. The agency works as part of the client's team, offering full-time receptionist cover or overflow support during busy periods. The team has over 40 years of combined experience in customer service, care, retention, and complaints handling.
CallAgents UK LTD is a call center service provider based in Ormesby, Cleveland, Middlesbrough, United Kingdom. Founded in 2020, the agency handles telephone calls for businesses of all sizes, with a focus on small and medium-sized enterprises (SMEs). It works as part of the client's team, providing call answering services and customer service lines, either as full-time receptionists or on an overflow basis during busy periods or staff shortages.
The agency employs fewer than 49 people. Its minimal budget and average hourly rate are both listed as "Inquire," meaning pricing is available on request. The team brings over 40 years of combined experience in customer service, customer care, customer retention, and complaints handling.
CallAgents UK LTD's core service is call center support, as listed under its services. The agency acts as an extension of the client's team, ensuring that calls are handled professionally and efficiently. It claims to improve service levels and enhance customer experience, offering a cost-effective alternative to in-house staffing.
The agency primarily serves SMEs, though it works with businesses of all sizes. It has listed clients including Mintronics, North Yorks, and Stokesley, N'Yorks, indicating work with local businesses.
As of the profile data, no Google reviews are available for CallAgents UK LTD. However, the agency states that it is proven to improve service levels and enhance customer experience, suggesting positive outcomes for clients.
Services
- Call Centers
Team Size
Pros
- Over 40 years of combined customer service, care, retention, and complaints handling experience
- Proven to improve service levels and enhance customer experience
- Cost-effective alternative to in-house staff