Mystrika
Call center agency in Bogota offering inbound and outbound contact services, CRM management, electronic invoicing, and IT help desk support, with strength in public sector citizen attention.
BPM Consulting SAS is a call center and contact center provider founded in 2005 and headquartered at Cr 17 # 164-25, Edificio Bpm Consulting, in Bogota, Colombia. The agency employs between 500 and 999 people and operates a website at bpmconsulting.com.co.
The agency offers inbound call management, outbound call generation, IVR, email, SMS text messages, call recording, and CRM management. It also provides electronic invoicing and payment gateway solutions, electronic payroll, support documents, and health sector invoices, integrating modern computer and telecommunications technologies to support customer loyalty services.
BPM Consulting's main strength is the public sector, where it delivers face-to-face and remote citizen attention services with support in executing government processes. In the private sector, the agency has developed experience in computer help desk management, specialized on-site technical support, and IT infrastructure administration.
The profile lists clients across the IT, finance, and small business industries. Minimum budget and hourly rate details are available on inquiry, and the agency describes its service approach as warm and respectful, with openness to new ideas.
On Google, BPM Consulting holds a 4.3 rating from 81 reviews. The featured reviews show mixed sentiment: one describes the company as good but not recommended for audiovisual work, while several reviewers criticize recruitment processes for prolonged delays, canceled offers, and requested documentation.
The profile does not publish representative portfolio results or case studies.
Services
- Call Centers
Industries Served
Team Size
Pros
- Strong public sector citizen attention services, both face-to-face and remote
- Private sector experience in computer help desk management, on-site technical support, and IT infrastructure administration
Cons
- Google reviews report prolonged delays and cancellations in hiring processes
Client Review Analysis
Google shows a 4.3 rating from 81 reviews; the featured reviews mostly criticize recruitment processes for delays, canceled offers, and excessive document requests.