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Best Reception is a UK-based phone answering service provider founded in 2006. The team handles calls for clients across medical, real estate, and technology industries, with all staff based at the Ware office.
Best Reception is a phone answering service provider headquartered at 82a High Street, Ware, SG12 9AT, United Kingdom. Founded in 2006, the company has handled calls for clients for nearly two decades, aiming to deliver reception-quality service to callers and maintain strong client retention.
The company employs fewer than 49 staff, all based at the Ware office, which allows the management team to keep everyone up to date on protocols and ensure consistent call handling. Minimum budget and hourly rate figures are listed as inquire-only, so prospective clients must contact the agency directly for commercial details.
Best Reception offers phone answering services, including call handling and diary management that can integrate directly with diary management software. The team informs clients of calls promptly and works with each company to tailor the service to its needs, taking on board feedback and tweaks as issues arise.
The company serves the medical, real estate, and technology industries, with clients ranging from osteopathy and sports massage practices to other businesses needing reliable call coverage. One DesignRush client review described the service as a game changer for handling calls efficiently and communicating back immediately, while another noted diary bookings being managed straight into diary management software.
The profile shows a Google rating of 4.1 from 36 reviews. Recent Google reviews are largely critical, citing service decline after a company buyout, daily mistakes, long hold times, and missed call notifications. A December 2023 Google review praised the service as professional, approachable, and genuine, with minor issues resolved quickly and efficiently.
DesignRush reviews on the profile carry a 4.5 rating from two reviews, both positive, one for phone answering services and one for call center services. Prospective clients comparing current reviews with older ones should weigh the reported post-buyout decline against the company's earlier track record of client retention and customer service.
Services
- Phone Answering Services
Industries Served
Team Size
Pros
- Established in 2006 with a stated track record of customer service and strong client retention
- Positive client feedback highlights professional, approachable service and quick resolution of minor issues
- All staff based at the Ware office with management oversight of protocols and call handling
Cons
- Recent Google reviews report service decline after a company buyout, including daily mistakes, long hold times, and missed call notifications
Client Review Analysis
Google rating of 4.1 from 36 reviews; most recent reviews are critical of service after a buyout, while a 2023 review praised professional, efficient handling with quick call communication.