Mystrika
AnswerForce delivers live phone answering services and virtual reception solutions. The agency offers CRM integration with platforms like Salesforce and Zoho. Founded in 2017, it serves small businesses and legal industry clients.
AnswerForce is a phone answering and virtual reception service provider founded in 2017. The agency operates with a team of 100 to 249 employees and is headquartered remotely in Portland, Oregon. It offers 24/7/365 live call coverage, allowing clients to focus on core business operations.
The agency provides a suite of services including live phone answering, web chat, message relay, appointment setting, order taking, and ecommerce support. AnswerForce also offers CRM integration with platforms such as Salesforce, Zoho, Sugar, and InfusionSoft, helping clients manage leads and customer data efficiently.
AnswerForce's areas of expertise include inbound call handling, telemarketing, virtual receptionist services, after-hours support, and industry-specific solutions for plumbers and taxi services. The agency primarily serves the legal industry and works with small businesses across franchise, HVAC, and service sectors.
Client feedback on Google is generally positive, with a 4.9 out of 5 rating from 136 reviews. Many users praise the easy account setup, intuitive portal with call recordings and live support, and friendly agents. However, some reviews note inconsistent call quality, robotic-sounding agents, billing issues, and duplicate CRM entries.
The agency's client portfolio includes franchise, HVAC, and service industry businesses. While no detailed case studies are provided, the profile indicates a focus on customized call handling and real-time script and billing updates through the client portal.
Services
- Phone Answering Services
- Call Centers
- Virtual Reception Services
- CRM Integration
- Web Chat Services
- Order Taking and Ecommerce Services
Industries Served
Team Size
Pros
- Positive reviews highlight easy account setup and a user-friendly portal with call recordings and live support.
- Agents are described as friendly and responsive.
- Offers 24/7/365 coverage.
Cons
- Some clients report inconsistent call quality and robotic-sounding agents.
- Billing issues and unauthorized deviations from approved scripts have been noted.
- CRM integration has caused duplicate entries for some users.
Client Review Analysis
Google reviews average 4.9 out of 5 from 136 reviews, with many praising ease of use and friendly agents, though some report quality and billing issues.