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AnswerConnect is a people-powered answering service founded in 2002. It provides 24/7 live call answering, appointment booking, lead qualification, and customer support without bots or AI. The agency was voted
AnswerConnect is a people-powered answering service founded in 2002 and headquartered in Portland, Oregon. The agency employs over 1,000 staff and operates with a minimum project budget under $1,000, with hourly rates available on inquiry. It was named Forbes Best Answering Service in 2023, 2024, and 2025.
The agency offers 24/7 live call answering, appointment setting, lead qualification, virtual receptionist services, inbound and outbound call center support, and back office outsourcing. AnswerConnect explicitly avoids using bots or AI, relying entirely on human agents to handle calls. It also plants a tree for every customer every month as part of its sustainability commitment.
AnswerConnect serves a wide range of industries including legal, real estate, corporate services, construction, automotive, dental, education, eCommerce, consumer goods, and entertainment. It works with small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Mosquito Squad, Stormguard, and Crash Hotel.
Google reviews give AnswerConnect a 4.8 rating from 252 reviews. Most clients highlight seamless onboarding, responsive support, and professional agents. One review cited dismissive service and occasional inaccuracies in message taking. DesignRush reviews also show a 4.8 rating from 6 reviews, with clients in insurance, banking, construction, healthcare, and real estate praising the service.
Key team members include CEO Natalie Ruiz, an expert in leadership development and public speaking, and Director of Business Development Karen Booze, who has over 25 years of sales experience and is a Certified Franchise Executive. The agency has been recognized by Forbes for three consecutive years.
Services
- Call Centers
- Phone Answering Services
- Customer Support
Industries Served
Team Size
Pros
- Voted
- Highly rated on Google with 4.8 stars from 252 reviews
- Clients praise seamless onboarding and responsive support team
Cons
- Some clients report dismissive customer service and occasional inaccuracies in message taking
Client Review Analysis
Most Google reviews are highly positive, highlighting smooth onboarding and professional agents, though one review cites poor service and inaccurate messages.