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Answer California provides professional phone answering and call center services to help businesses avoid voicemail jail. The agency focuses on delivering competent, helpful customer care that makes clients and prospects feel comfortable choosing and staying with a business.
Answer California is a phone answering and call center agency founded in 2021 and headquartered in El Cajon, California. The agency positions itself as a solution to get customers out of "Voicemail Jail" by providing professional, competent, and helpful customer care. With a team of under 49 employees, Answer California emphasizes adaptability to client business needs and aims to make customers feel comfortable choosing and staying with a business.
The agency offers call center services and phone answering services. Under call center expertise, it provides inbound call handling and virtual receptionist services. For phone answering services, it specializes in after-hours support, plumbers, property management, and taxi services. Answer California serves primarily the legal and corporate services industries, and its client base includes small businesses and medium businesses. The agency also has experience serving clients in finance/insurance, healthcare, services, and real estate.
Answer California's Google rating is 3.3 out of 5 based on 9 reviews. Positive reviews highlight long-term reliability and helpfulness, with one client stating they have been working with the agency for years and find them always helpful. Another review praises the people as very helpful and a great experience. However, one review notes that the manager was not as friendly over the phone as in person, indicating some inconsistency in customer service.
The agency does not publicly disclose minimum budgets or hourly rates, requiring potential clients to inquire for pricing details. Its headquarters is located at 1825 Gillespie Way Ste 204, El Cajon, California 92020, United States. Answer California's tagline is "Solutions. Trust. Dependability," reflecting its focus on reliable phone answering support for businesses.
Services
- Call Centers
- Phone Answering Services
Industries Served
Team Size
Pros
- Reliable and helpful phone answering service praised by long-term clients
- Friendly and competent staff that adapts to business needs
Cons
- Some customers report inconsistent friendliness from management
Client Review Analysis
Mixed reviews; most praise helpfulness and reliability, but one review notes a less friendly manager.