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Ansafone is an outsourced contact center solution provider for companies in the US and Canada. It specializes in inbound and outbound call platforms, live chat, email, social media response management, and analytics. The company serves small to medium-sized businesses as well as government and Fortune 1000 clients.
Ansafone is an outsourced contact center solution provider founded in 1970 and headquartered in Santa Ana, California. The company serves clients across the United States and Canada, with international alliances for global reach. It employs between 500 and 999 people and is led by CEO Randy Harmat and President & COO Laura Cunico.
The agency specializes in inbound and outbound call platforms, live chat, email, social media response management, and analytics. It uses integrated CRM and web analytics systems to capture and report on customer interactions. Ansafone also provides IVR, ACD, and CTI platforms for tailored contact center solutions.
Ansafone serves a wide range of industries including healthcare (HIPAA certified), financial services, government, consumer packaged goods, electronics, software, automotive, food, beverage, retail, and legal. The company works with small businesses, medium businesses, and enterprise or corporate clients, including Fortune 1000 companies.
Client reviews on DesignRush are positive, with clients praising the agency's professionalism, customer service, and reporting capabilities. One healthcare client noted significant improvement in patient interactions and clinic communications. Another client from a law firm appreciated the personal attention and expertise provided.
Google reviews are mixed, with an average rating of 3.3 out of 5. Positive Google reviews mention friendly and professional staff, while negative reviews cite unresponsive customer service, billing issues, dropped calls, and difficulties with contract cancellation. The agency has 30 Google reviews in total.
Ansafone's portfolio includes work for clients in healthcare, finance, corporate services, and telecommunications. The agency emphasizes a people-first approach to customer experience and has been in operation for over five decades.
Services
- Call Centers
- Phone Answering Services
Industries Served
Team Size
Pros
- Clients praise the agency's professionalism and responsiveness
- HIPAA certified for healthcare clients
- Over 50 years of experience since 1970
Cons
- Some Google reviews cite unresponsive support and billing problems
- Negative feedback includes dropped calls and contract cancellation difficulties
Client Review Analysis
Mixed reviews on Google with an average rating of 3.3; positive comments highlight professionalism, while negative reviews cite poor service and billing issues.