Mystrika
1840 & Company is a global business process outsourcing and staffing provider that helps businesses hire, manage, and pay vetted remote talent and teams in over 150 countries. They specialize in cost-effective SDR, sales, customer support, back-office, and specialized roles via flexible engagement models.
1840 & Company positions itself as a one-stop global talent and outsourcing partner, helping businesses hire, manage, and pay vetted remote teams across more than 150 countries. The company focuses on sales development, customer support, back-office operations, and specialized roles, offering a mix of staff augmentation, fully managed BPO, and recruitment process outsourcing (RPO). For companies looking to scale quickly without the overhead of in-house hiring, 1840 provides a structured path to building distributed teams at a fraction of the cost.
What sets 1840 apart is its combination of global reach and flexible engagement models. Clients can choose to manage their own remote teams with 1840 handling payroll and compliance, or hand over entire functions to a fully managed team. The company also offers an AI-powered Global Talent Cloud to source candidates, plus optional add-ons like VPN, BYOD management, and workforce monitoring tools. This modular approach lets growing companies start small and expand as needed, without being locked into a single model.
Pricing is fully customized, with most engagements billed per FTE or hourly. Typical offshore and nearshore rates average under $25 per hour, and minimum project sizes often start around $10,000. While the lack of public pricing can be frustrating for budget-conscious buyers, the cost savings are significant -- clients report reducing hiring and operating expenses by 60-70% compared to domestic hiring, without sacrificing performance metrics like CSAT or revenue.
1840 is best suited for venture-backed or growth-stage companies that need to rapidly build outbound SDR teams, scale customer support, or enter new geographic markets with local-language talent. It works well for organizations that have the internal bandwidth to manage augmented teams, but also offers fully managed options for those that want a hands-off approach. Very small businesses or solo entrepreneurs looking for low-commitment, transactional help will find the minimum budgets and custom contracts less accessible.
Client feedback on B2B review platforms like Clutch is strong, with ratings around 4.8 out of 5. Reviewers consistently praise the quality of candidates, fast time-to-hire (often two weeks for SDRs and support agents), and responsive account management. On the flip side, some candidate and freelancer reviews point to inconsistent communication, interview no-shows, and occasional payroll delays in certain regions -- suggesting that operational quality can vary by project and location.
Overall, 1840 & Company is a solid choice for companies that need to scale global teams quickly and cost-effectively, especially in sales and customer support. Its flexible engagement models and broad geographic coverage make it a versatile partner, though buyers should be prepared for a custom sales process and should vet the specific team assigned to their account. For growth-minded organizations with the budget and structure to manage distributed talent, 1840 delivers real value.
Key Features
- Data-driven QA and analytics programs, plus optional VPN, BYOD, and workforce management
Team Size
Pros
- Flexible engagement models (staff augmentation, fully managed BPO, RPO) that let
Cons
- A few worker reviews cite management and payroll issues (e.g., delayed payments
Client Review Analysis
Strong client satisfaction on B2B review sites (e.g., ~4.8/5 on Clutch) with praise for candidate quality and outcomes, though some candidate and freelancer feedback notes communication and payroll issues.