Mystrika
Retape (now Resolve) is an AI-native CRM purpose-built for debt settlement operations, automating sales intake, client servicing, creditor negotiations, and management reporting with a team of specialized AI workers.
Retape, now operating under the product name Resolve, is an AI-native CRM built specifically for the debt settlement industry. Unlike general-purpose CRMs that simply record work, Resolve uses a team of six specialized AI workers to actually perform the work - handling intake, communication, negotiation, and reporting end-to-end. The platform is designed to reduce operational costs and increase efficiency for debt settlement call centers and agencies.
The core of Resolve is its AI worker team, each focused on a distinct operational stage. Maya handles after-hours and overflow voice intake, Aria guides leads through self-enrollment, Penny manages client communications via SMS and voice, Scout automates bulk settlement negotiations with creditors, Sage acts as an AI data assistant for management queries, and Pulse monitors account health for churn detection. This structure allows human staff to focus on judgment calls while the AI handles repetitive volume work.
Key capabilities include automated phone negotiations that navigate IVRs and handle hold times, bulk scrub-to-settlement processing, real-time funds tracking, and POA automation. The platform integrates with existing CRM systems, payment processors, dialers, and e-signature tools, with live two-way data streaming rather than nightly batches. Resolve is SOC 2 Type II certified with single-tenant isolation, ensuring enterprise-grade security and compliance with TCPA and other regulations.
Pricing is not publicly disclosed. Retape recommends contacting their sales team for a quote tailored to the size and complexity of the operation. The platform is designed to scale from small agencies to large debt settlement firms, and the company offers a migration service that handles data transfer from existing CRMs within 30 days.
Retape is best suited for debt settlement companies that want to automate their entire operational workflow - from first inbound call to client graduation. it's less relevant for general B2B sales teams or agencies outside the debt relief space. The platform's narrow focus is a strength for its target market, providing deep functionality that generic CRMs cannot match.
Overall, Retape (Resolve) represents a significant step forward for debt settlement operations. By replacing manual, repetitive tasks with AI workers, it allows companies to handle higher volumes without proportional headcount increases. The combination of voice AI, automated negotiations, and real-time management dashboards makes it a compelling choice for any debt settlement firm looking to modernize its operations.
Features
- AI identifies debts ready for settlement
- Automated phone negotiations with creditors
- CRM integration for seamless data flow
- Automatic logging of call data and task creation
- Navigates IVRs and handles hold times
- Enterprise-grade security with SOC 2 Type II certification
- AI voice intake (Maya) for after-hours and overflow calls
- Guided self-enrollment chatbot (Aria)
- Client communication campaigns (Penny) via SMS and voice
- Bulk settlement automation (Scout) for creditors
- AI data assistant (Sage) for plain-English CRM queries
- Churn detection (Pulse) with recommended actions
Pricing
Pros
- Reduces operational costs
- Scalable solution for debt settlement companies
- Enhances efficiency by automating repetitive tasks
- Ensures compliance with enterprise-grade security standards
- End-to-end automation from intake to settlement
- Real-time visibility with live ops dashboards
Cons
- Pricing information is not readily available
- May require initial setup time to integrate with existing systems
- Niche focus on debt settlement only
Best For
Debt settlement companies looking to automate their full operational lifecycle from lead intake to creditor negotiation and reporting.