Zoom Phone

Zoom Phone is a cloud-based business phone system that runs on the same platform as Zoom Meetings and Team Chat. It provides VoIP calling, SMS/MMS, and PBX features with an emphasis on simplicity and integration. As part of the broader Zoom Workplace ecosystem, it appeals to organizations that already use Zoom for video conferencing and want to consolidate their communications stack.

The system delivers reliable call quality across desktop, mobile, and desk phones, with features like auto attendants, call queues, voicemail transcription, and call recording. Its AI Companion capabilities add call summaries and voicemail task extraction, which can improve productivity for sales and support teams. The user interface is familiar to anyone who has used Zoom, making adoption straightforward for both end users and administrators.

Pricing starts at $10 per user per month for metered US/Canada calling, $15 for unlimited domestic, and $20 for global select plans. There are no setup fees and no long-term contracts, which makes it accessible for small teams. Bundled plans with Zoom Workplace licenses are available for organizations that want meetings, phone, and chat in one package. Enterprise pricing requires a custom quote.

Zoom Phone is best suited for businesses that already rely on Zoom or want a unified platform for voice, video, and messaging. It works well for remote and hybrid teams, multi-site organizations, and companies that need a straightforward PBX replacement. However, organizations that require deep CRM integrations or advanced contact center features may need to evaluate add-ons or consider alternatives like RingCentral or 8x8.

The main drawbacks are inconsistent customer support for smaller accounts and the complexity of configuring advanced call routing for new administrators. Some users report occasional glitches on mobile and Mac apps. Despite these issues, Zoom Phone offers strong value for its price point and is a solid choice for companies looking to simplify their communications infrastructure.

Overall, Zoom Phone is a competitive option in the UCaaS market, especially for organizations already invested in the Zoom ecosystem. Its combination of low pricing, ease of use, and tight integration with Zoom's other tools makes it a practical choice for businesses of all sizes.