Mystrika
Tortoise & Hare is an industry-leading CX agency founded in 2014. It helps Australia's leading brands build valuable customer relationships through strategic, creative, and digital solutions. The agency focuses on driving customer growth, engagement, and loyalty.
Tortoise & Hare is an industry-leading customer experience (CX) agency based in Newcastle, Australia. Founded in 2014, the agency describes itself as a marathon runner in building valuable customer relationships, blending strategic, creative, and digital expertise to help brands achieve long-term growth. Its ethos is rooted in customer focus and business acumen, providing pragmatic solutions that foster engagement and loyalty.
The agency employs fewer than 49 people and operates with a minimum project budget of $25,000 to $50,000 and an average hourly rate of $200. This pricing reflects its premium positioning as a strategic partner for established brands. Tortoise & Hare serves a range of client types including small businesses, medium businesses, and enterprise or corporate organizations.
Tortoise & Hare offers a comprehensive suite of services covering UI/UX design, web development, web design, digital marketing, SEO, content marketing, mobile app development, business consulting, and digital strategy. Its areas of expertise include business operations consulting, change management, project management, strategy consulting, and technical capabilities in Angular, Node.js, React.JS, Java, and PHP. On the marketing side, it provides B2B, B2C, and DTC marketing, content creation, and copywriting.
The agency works across consumer goods, corporate services, finance, retail, and software & IT services. Its client roster includes well-known Australian brands such as Myer, Woolworths, and EDG, demonstrating a track record of delivering results for major enterprises. Tortoise & Hare also conducts market research, customer loyalty research, data analysis, and usability testing to inform its strategies.
While no Google reviews are available on the DesignRush profile, the agency's listed clients and detailed service offerings suggest a strong reputation in the Australian market. Its focus on long-term customer relationships and end-to-end digital capabilities makes it a suitable partner for brands seeking a strategic CX transformation.
Services
- UI/UX Design
- Web Development
- Web Design
- Digital Marketing
- SEO
- Content Marketing
- Mobile App Development
- Business Consulting
- Digital Strategy
Industries Served
Team Size
Pros
- Deep CX expertise with a customer-focused, business-minded ethos
- Proven track record with major Australian brands such as Myer, Woolworths, and EDG
- Comprehensive service offering spanning strategy, design, development, and marketing