The Contact Company

The Contact Company is a British-based customer contact centre founded in 2006. It operates as a trusted partner for managing and developing customer contact processes, aiming to remove unnecessary obstacles and avoid jargon to save clients time and money. The company employs over 1,000 people and has headquarters in Birkenhead, United Kingdom, with an additional location in the same city.

The agency offers BPO and back office outsourcing services, with a focus on customer contact operations. It provides ongoing support and guidance for businesses outsourcing for the first time, helps organizations relocate offshore operations back to the UK, and can scale agent numbers up or down to meet seasonal demands. The average hourly rate is $20, and the minimum budget is available upon inquiry.

The Contact Company serves a range of clients, including notable names such as Argos, Plusnet, and Atos. While the profile does not list specific industries, these clients span retail and telecommunications sectors. The agency positions itself as a cost-effective and time-saving solution for UK businesses looking to outsource customer contact, change providers, or start new operations.

Google reviews give The Contact Company an average rating of 3.0 out of 5 from 91 reviews. Several reviews are highly critical, with 1.0 ratings citing poor working conditions, management issues, and non-compliance with COVID guidelines. One review gives a 5.0 rating, praising the business. Overall sentiment is mixed, with a notable number of negative employee experiences.

The company's portfolio or specific results are not detailed in the profile. However, the agency emphasizes its proven strategies and ability to provide a positive customer experience. The Contact Company is listed on DesignRush as a BPO agency, and similar agencies include Hugo, Munzai Solutions, and Ask Datatech.