The Call Company

The Call Company is a Danish call center agency founded in 2010 and headquartered in Aarhus, Denmark. The agency operates with a team of 250 to 499 employees and emphasizes a culture of respect, collaboration, and employee well-being. It believes that prioritizing employee satisfaction leads to better customer service.

The agency's average hourly rate is $100, and its minimum project budget is available upon inquiry. The Call Company has been in business for over a decade, serving clients across multiple industries.

The Call Company specializes in call center services, with particular expertise in telemarketing and virtual receptionist services. It provides comprehensive call handling, including inbound calls, emails, social media inquiries, and order processing. The agency also offers flexible scheduling to accommodate fluctuating call volumes.

The Call Company serves a diverse range of clients, including workwear manufacturers, streaming services, NGOs, and payment solution providers. Notable clients include BORSEN, AudioNova, and FDM. The agency handles tasks such as customer retention, new contributions, and invoice-related calls.

Client reviews on Google give the agency a rating of 3.7 out of 5 from 25 reviews. Positive feedback highlights fast response times (15-31 seconds), good atmosphere, and reliable service. One review notes that the agency is a good compromise for telemarketing roles. DesignRush reviews average 4.7 out of 5 from 4 reviews, with clients praising consistent performance and efficiency.

The Call Company has demonstrated results such as answering 95% of incoming calls within 60 seconds for a workwear manufacturer and achieving an average response time of 31 seconds for a streaming service. The agency also handled over 100% daily call volume fluctuations for a payment solutions client while maintaining quick answer times.