Mystrika
Talksure is a financial services provider and outsource business services partner established in 2010. It specializes in multi-channel B2C and B2B marketing and sales of lifestyle products and services. The agency operates a 1,200 seat contact centre in Umhlanga, South Africa.
Talksure is a financial services provider and outsource business services partner founded in 2010. The agency operates a 1,200 seat contact centre in Umhlanga, Durban, South Africa, with remote staff across the country. It positions itself as a high-performance customer-acquisition engine that partners with innovative product organisations to match consumers and small businesses with suitable solutions.
The agency's commercial details include a team size of under 49 employees, with both minimum budget and average hourly rate listed as "Inquire". Talksure has a Google rating of 4.1 from 338 reviews, indicating generally positive client sentiment. The agency is unclaimed on DesignRush, meaning it has not yet verified its profile.
Talksure's primary service is call center operations, specifically inbound customer acquisition and support. The agency's areas of expertise include multi-channel B2C and B2B marketing and sales of affordable lifestyle products and services. It serves several large South African and multi-national organisations across healthcare, short-term insurance, telecommunications, entertainment, and security services verticals.
The agency's client base includes notable names such as Apex, ELIXI, and Tracker. Talksure also emphasizes its commitment to local talent development through accredited training programmes and B-BBEE initiatives, as well as community support programs focusing on nutrition, child health, and orphaned children.
Google reviews for Talksure are mixed. Positive feedback highlights efficient claim processing, friendly and helpful staff, and seamless customer service experiences. Negative reviews mention difficulties with policy cancellation, continued debiting after cancellation requests, and lack of response to emails. One review also raised privacy concerns during medical symptom disclosure at doctor visits.
Talksure's portfolio and results are not extensively detailed on its DesignRush profile, but the agency's long-standing presence since 2010 and its large contact centre capacity suggest established operational capabilities. The agency's purpose is to change the game in sales and service by providing smart, multi-channel distribution solutions for clients and partners.
Services
- Call Centers
Industries Served
Team Size
Pros
- Positive client feedback on claim processing and customer service
- Accredited training programmes and B-BBEE initiatives supporting local talent
Cons
- Some clients report difficulty with policy cancellation and billing issues
- Privacy concerns during medical symptom disclosure at doctor visits
Client Review Analysis
Generally positive with an average rating of 4.1 from 338 Google reviews; clients praise claim processing and helpful staff, but some report cancellation difficulties and privacy concerns.