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Synolia IT Services & Technology Consulting agency logo

Synolia

IT Services & Technology Consulting Lyon, France
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Synolia is a French digital transformation consultancy founded in 2004. The company assists businesses with e-commerce, CRM, customer service, marketing automation, PIM/DAM, OMS, and data projects, combining strategy consulting with technical implementation. It operates from offices in Lyon, Paris, Bordeaux, Rennes, and Strasbourg.

The company's approach spans the full project lifecycle, from needs analysis and architecture to technical integration, training, and project management.

Service offerings include CRM implementation and migration, custom API integrations, email marketing, full inbound marketing, conversational marketing, help desk implementation, knowledge base development, sales and marketing alignment, sales coaching and enablement, customer success training, customer surveys, and account-based marketing. This breadth allows Synolia to orchestrate multiple platforms around customer-centric objectives.

The firm primarily serves ecommerce, retail, technology software, utilities, and other client types. Its typical clients range from businesses of 26 to 50 employees to enterprises with 1,001 to 10,000 employees, primarily across the Europe, Middle East & Africa region.

It is rated 5.0 out of 5 based on 14 client reviews, reflecting strong client satisfaction with its delivery and support.

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Services

  • Programmable Automation
  • Conversational Marketing
  • CRM Implementation
  • CRM Migration
  • Custom API Integrations
  • Customer Marketing
  • Customer Success Training
  • Customer Support Training
  • Customer Survey and Analysis
  • Email Marketing
  • Full Inbound Marketing Services
  • Help Desk Implementation
  • Knowledge Base Development
  • Sales and Marketing Alignment
  • Sales Coaching and Training
  • Sales Enablement
  • Account based marketing

Industries Served

Ecommerce Other Retail Technology - software Utilities

Team Size

1,001 to 10,000

Pros

  • Broad expertise spanning e-commerce, CRM, data, marketing automation, and customer experience.
  • Full-lifecycle support from strategy and architecture through integration, training, and project management.

Client Review Analysis

Rated 5.0/5 from 14 verified reviews

Frequently Asked Questions

Synolia provides consulting and implementation for CRM, e-commerce, customer service, marketing automation, PIM/DAM, OMS, and data projects, including technical integration, training, and project management.
Synolia works mainly with ecommerce, retail, technology software, utilities, and other B2B and B2C companies.
Synolia has offices in Lyon, Paris, Bordeaux, Rennes, and Strasbourg, France.
Synolia is based in France and covers the Europe, Middle East and Africa region, offering services in English and French.
Synolia focuses on customer-centric strategies that align sales, marketing, and service platforms to improve the experience of employees and clients.
Synolia accepts projects of any budget level.
Yes, Synolia offers CRM migration, custom API integrations, and Salesforce integration services.
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