Mystrika
Smart Universe is an AI development and customer experience solutions company headquartered in Abu Dhabi. The agency specializes in LLM integrations, Genesys Cloud development, and enterprise-grade software. It serves clients across the UAE and the wider Middle East.
Smart Universe is an AI development and customer experience (CX) solutions company founded in 2020 and headquartered in Abu Dhabi, United Arab Emirates. The agency helps organizations across the UAE and the wider Middle East design, build, and scale modern AI-powered products and CX platforms. It operates with a team of under 49 employees and offers flexible engagement models for regional and global clients.
The agency's minimum project budget ranges from $1,000 to $10,000, with an average hourly rate of $99. Smart Universe specializes in AI development and Large Language Model (LLM) integrations, enabling businesses to adopt technologies such as OpenAI/ChatGPT, Google Gemini, and Claude. The team also has deep expertise in Genesys Cloud (PureCloud) development and enterprise integrations, delivering solutions for omnichannel contact centers, AI chatbots, voice bots, analytics, and automation.
Beyond delivery, Smart Universe runs a structured Developer Enablement Program that strengthens engineering teams through practical standards, architecture guidance, modern workflows, and hands-on enablement. The agency's service offerings include mobile app development, web development, AI development, software development, IoT, software testing, CRM consulting, big data analytics, IT services, and cloud consulting.
Smart Universe serves a diverse range of industries, including AI, software and IT services, real estate, government, hospitality, healthcare, entertainment, education, corporate services, and media and communications. The agency works with startups, small businesses, medium businesses, and enterprise/corporate clients across the UAE, Saudi Arabia, Qatar, Kuwait, Jordan, Egypt, and beyond.
As of the profile date, no Google reviews are available for Smart Universe. The agency's DesignRush listing does not include client testimonials or a numeric rating from that platform.
A notable portfolio project is Conversalyse, an AI customer service solution with a budget between $100,000 and $250,000, completed over 23 months in 2025. The agency also lists clients in the education, media and communications, and software and IT services industries.
Services
- Mobile App Development
- Web Development
- AI Development
- Software Development
- IoT
- Software Testing
- CRM Consulting
- Big Data Analytics
- IT Services
- Cloud Consulting
Industries Served
Team Size
Pros
- Specializes in AI development and LLM integrations with OpenAI, Google Gemini, and Claude.
- Deep expertise in Genesys Cloud (PureCloud) development and enterprise integrations.
- Offers a structured Developer Enablement Program to improve engineering team productivity and code quality.