Simply Contact

Simply Contact is a customer support operations partner founded in 2013 and headquartered in Warsaw, Poland. The company operates 700+ agents across the UK, Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine, processing over 10 million requests a year in 30+ languages. Every engagement starts with an analysis of customer journeys, escalation paths, risk points, and volume patterns before building a tailored operational model.

The company employs 500-999 professionals and charges an average hourly rate of $10/hr, with minimum budgets available on inquiry. Simply Contact holds PCI DSS, ISO 27001, and ISO 27701 certifications and complies with GDPR and HIPAA. The leadership team includes co-founder and CEO Konstantin Ryzhov, Chief Commercial Officer Ellina Bronnikova, and Chief Operation Officer Anna Bielikova.

Simply Contact specializes in BPO, call centers, outsourced customer support, and phone answering services. Expertise areas include back office outsourcing, claims processing, virtual assistant services, B2B and inbound call center operations, and after-hours phone answering. The company runs in-house AI solutions including voicebots handling up to 70% of calls autonomously, AI-powered real-time translation, QA automation reviewing 10x more interactions than manual checks, knowledge base assistants, and training simulations.

The agency serves eCommerce, delivery and takeaway, fintech, government, software and IT services, travel, retail, public administration, luxury, and recreation and travel industries. Clients include Wizz Air, Bolt, Metro, Ditto Music, Yves Rocher, Fareportal, Airportr, and the Office of the President of Ukraine, serving small, medium, and enterprise businesses.

Google reviews, mostly from employees, praise the friendly and open environment, supportive management, career growth opportunities, and transparent pay. One client review from a SaaS company noted clear organization, attentive detail, and prompt SLA-compliant processing in multiple languages. DesignRush's profile review highlights strong communication, consistent on-time delivery, and effective workflow through clear communication and partnership.

Portfolio highlights include handling over 24,000 calls per day for the Office of the President of Ukraine with service launched within one day, a 40% increase in response speed for Yves Rocher, and over 20,000 calls per month for Fareportal. The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction versus in-house, and 80%+ first-call resolution, with monthly agent attrition of 5%.