Mystrika
Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. The company was founded in 1988 and has over 1000 employees.
Serco is a large-scale public-service outsourcing provider founded in 1988. The company operates in five sectors: Health, Transport, Justice & Immigration, Defence, and Citizens Services. With over 1000 employees, Serco delivers support services to governments and public organizations across North America, the UK, Europe, the Middle East, Hong Kong, Australia, and New Zealand.
The company emphasizes a strong public service ethos and values-driven culture. Serco employs people who want to make a positive difference to others' lives, supporting individuals in challenging circumstances such as unemployment, refugee situations, and incarceration. The company also runs advanced train services, provides essential support to armed forces, and manages hospital operations.
Serco's service offerings include HR outsourcing, BPO, and customer support, with specific expertise in HR consulting. The company serves government, IT, and healthcare industries, with clients listed as Government Sector, IT industry, and Healthcare industry. Serco's headquarters are located at 16 Bartley Wood Business Park, Hook, United Kingdom, with additional offices in Manchester and Glasgow.
Google reviews for Serco are predominantly negative, with an average rating of 3.3 out of 5 from 36 reviews. Common complaints include poor service quality, wasted taxpayer money, and rude employee interactions. The company does not publicly disclose its minimum budget or hourly rates, requiring potential clients to inquire directly for pricing information.
Services
- HR Outsourcing
- BPO
- Customer Support
Industries Served
Team Size
Pros
- Strong public service ethos and values-driven culture
- Global presence across multiple continents
Cons
- Multiple negative Google reviews citing poor service and value for money
Client Review Analysis
Google reviews are predominantly negative, with complaints about service quality and value.