Mystrika
Mercatus Outsourcing provides multilingual customer support, back-office operations, and scalable outsourcing solutions. The agency has 15+ years of experience and supports 25+ languages. It is based in Bulgaria and operates within the EU with GDPR-compliant processes.
Mercatus Outsourcing is a Bulgaria-based outsourcing provider founded in 2018. The agency delivers multilingual customer support, back-office operations, and scalable outsourcing solutions tailored to business needs. With over 15 years of combined experience and support in 25+ languages, it helps companies build stronger customer relationships and improve operational efficiency.
The agency operates within the European Union and follows GDPR-compliant processes. It offers flexible low-volume coverage, dedicated operational teams, and multichannel support across international markets. Mercatus Outsourcing combines cost-efficient service delivery with operational flexibility.
Services include customer support, back-office operations, administrative support, technical support, business process outsourcing (BPO), recruitment process outsourcing (RPO), IT outsourcing (ITO), software development, and B2B lead generation. The agency also lists expertise in call center inbound services, IT staffing, and startup software development.
Mercatus Outsourcing serves a wide range of industries including software & IT services, eCommerce, fintech, gaming, media & communications, retail, transportation & logistics, health care, finance, and consumer goods. Client types range from startups and small businesses to medium businesses and enterprise/corporate clients.
The agency has not received any Google reviews on its DesignRush profile. However, it lists notable clients such as Yespo, Sirma, Meltwater, Acronis, TM Solutions, Sectigo, and LSS. The profile also displays five awards, though specific award details are not provided.
Mercatus Outsourcing is led by CEO and Founder Trayan Trayanov, who brings over 15 years of experience in outsourcing, business operations, and international client management. The agency emphasizes long-term partnerships and sustainable growth for its clients.
Services
- Customer Support Services
- Back-Office Operations
- Administrative Support
- Technical Support
- Business Process Outsourcing (BPO)
- Recruitment Process Outsourcing (RPO)
- IT Outsourcing (ITO)
- Software Development Services
- B2B Lead Generation
Industries Served
Team Size
Pros
- Multilingual support in 25+ languages
- Over 15 years of outsourcing experience
- GDPR-compliant processes based in the EU