Mystrika
Macquarium is a customer experience agency that helps clients transform and grow their businesses using empathy and behavioral intent. The agency offers services including research, customer journey mapping, digital marketing, and e-commerce platform implementation. They have worked with brands such as NCR, Worldpay, and Krispy Kreme.
Macquarium is a customer experience agency based in Atlanta, Georgia, with a team of 50 to 100 employees. The agency has been operating for over 26 years, helping clients transform and grow their businesses through a design thinking approach that emphasizes empathy and behavioral intent. Macquarium is an independent agency that works with both B2B and B2C clients.
The agency offers a comprehensive range of services including research and insights, competitive analysis, customer journey mapping, service design, and customer experience strategy. Macquarium also provides digital marketing, e-commerce and product information management platforms, workforce enablement and portals, marketing automation, content marketing, and analytics setup and optimization. Their service portfolio covers the full spectrum from strategy to execution.
Macquarium has experience serving the airlines/aviation industry and has worked with notable regional and national brands such as NCR, First Advantage, Worldpay, Alabama Power, Orkin, Mercedes-Benz Stadium, Lowes, Cummins, Agilysis, Krispy Kreme Donuts, and Georgia Natural Gas. The agency partners with other agencies and serves audiences across B2B, B2C, and B2E segments.
As of the profile date, Macquarium has no client reviews on Agency Spotter, resulting in a rating of 0.0. The agency's strengths include its long track record, design thinking methodology, and experience with major brands. No specific limitations or negative feedback are documented in the source.
The agency's portfolio includes projects for clients in e-commerce, digital marketing, and customer experience optimization. Macquarium emphasizes measurable outcomes, with a focus on establishing goals, defining metrics, and implementing tracking mechanisms to test and optimize experiences.
Services
- Customer Experience Strategy
- Digital Marketing
- E-commerce Development
- Content Marketing
- Analytics & Optimization
Industries Served
Team Size
Pros
- Design thinking methodology grounded in customer empathy
- 26 years of experience with major brands like NCR and Krispy Kreme
Client Review Analysis
No client reviews available.