Mystrika
LTS Global Digital Services is a part of the LTS Group's technology service ecosystem, formerly known as Lotus Quality Assurance. The agency offers diverse digital BPO services to help SMEs achieve high-quality services and optimize costs. It has completed over 500 projects with a 94% customer satisfaction rate.
LTS Global Digital Services is a technology service provider within the LTS Group ecosystem, originally operating under the name Lotus Quality Assurance (LQA). Founded in 2022, the agency is headquartered in Hanoi, Vietnam, and employs between 100 and 249 professionals. It focuses on delivering digital BPO services to small and medium enterprises, aiming to improve service quality and reduce operational costs.
The agency has completed over 500 projects and reports a 94% customer satisfaction rate. It received the 2021 Sao Khue Award for excellence in Data Annotation services and was recognized as one of Vietnam's Top 10 Outstanding Digital Technology Companies in 2023. The CEO, Ethan Vu, brings over ten years of technology industry experience to the leadership team.
LTS Global Digital Services offers a broad range of services including IT services, BPO, call centers, outsourced customer support, AI development, ERP consulting, managed services, IT compliance solutions, and software development. Its areas of expertise span AI (chatbot solutions, computer vision, robotics process automation), BPO (data entry), call center operations (appointment setting, inbound/outbound, telemarketing, virtual receptionist), ERP (SAP consulting), IT services (IT outsourcing), managed services (applications, help desk, hosting and cloud, network, security), and software development (automotive and startups).
The agency serves clients across multiple industries such as automotive, AI, electronics, human resources, media and communications, retail, software and IT services, and manufacturing. Its client base includes startups, small businesses, medium businesses, and enterprise or corporate organizations. Notable clients include Incruit, Black Moth, SK Telecom, CJ Entertainment, Infinig, Qualcomm, Panasonic, Toshiba, LG Electronics, and Magic Data.
Portfolio examples include a US Vehicle Annotation project under computer vision and an RPA project optimizing data entry processing in banking, both completed in 2024. While no Google reviews are available on the profile, the agency's self-reported metrics and awards indicate a strong track record in digital BPO and technology services.
Services
- IT Services
- BPO
- Call Centers
- Customer Support
- AI Development
- ERP Consulting
- Managed Services
- IT Compliance Solution
- Software Development
Industries Served
Team Size
Pros
- Completed over 500 projects with a 94% customer satisfaction rate
- Won the 2021 Sao Khue Award for excellent Data Annotation services
- Recognized as Vietnam's Top 10 Outstanding Digital Technology Companies 2023