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Loop Contact Solutions is a Philippines-based outsourced customer support and call center provider founded in 2016. It offers customer service, retention strategies, sales techniques, BPO, phone answering services, and direct marketing. The agency works at an average hourly rate of $8 and serves clients across multiple industries.
Loop Contact Solutions is a Philippine-based outsourced customer service and call center provider founded in 2016. The agency has 100 to 249 employees and reports an average hourly rate of $8, with minimum budgets available on request. It is headquartered at 111 Paseo de Roxas Street in Makati, Philippines, and markets itself as American quality call center and outsourcing services at Philippine rates.
The company's core service lines are customer support, call centers, phone answering services, BPO, and direct marketing. Loop Contact Solutions describes its offering as outsourced customer support that combines customer service, retention strategies, and sales techniques to help businesses grow and keep their customer base while adding revenue. The agency also lists direct selling, telemarketing, and outsourced direct marketing under its marketing services.
Broader expertise includes accounting (audit, cost, fiduciary, forensic, international, management, payroll, and tax preparation), back office outsourcing (catalog management, claims processing, document verification, finance and accounting, transaction processing, and virtual assistants), and HR outsourcing (corporate training, staffing, recruiting, employer of record, HR consulting, and IT training). Phone answering expertise includes after-hours coverage for plumbers, property management, and taxi services.
Loop Contact Solutions serves startups, small businesses, medium businesses, and enterprise or corporate clients. Its listed industries include consumer goods, corporate services, beauty, agriculture, automotive, eCommerce, entertainment, delivery and takeaway, crypto, and AI. Named clients include Agora Business, One Blade, Medix Select, and Stock Investor.
Representative portfolio projects include a call center for financial publishers, a customer growth project in lead generation, and a call center for an eCommerce business. On Google, the agency holds a 4.9-star rating from 18 reviews, with reviewers describing the team as responsive and invested, upper management as kind and considerate, and some employees with five or more years of tenure.
Services
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Direct Marketing
Industries Served
Team Size
Pros
- Responsive and invested team, cited in Google reviews
- Supportive upper management praised in Google reviews
- Long-tenured employees, including five-year tenure, noted in reviews
Client Review Analysis
Google reviews give the agency 4.9 stars from 18 reviews, praising a responsive and invested team, supportive upper management, and long-tenured employees.