Kontaktikeskus

Kontaktikeskus is a call center agency founded in 2015 and headquartered in Tallinn, Estonia. The agency focuses on providing outsourced call center solutions, with a team of under 49 employees and an average hourly rate of $20. It positions itself as a professional partner for businesses that need to delegate customer service or telemarketing activities to qualified experts.

The agency offers inbound and outbound call center services, telemarketing, and virtual receptionist support. Its areas of expertise include call center management, with an emphasis on real-time information updates, 100% digital call recording, and regular statistical reporting. Kontaktikeskus also provides constant training programs for agents and uses call recording analysis to maintain service quality.

Kontaktikeskus works with a minimum project budget of $1,000 to $10,000. The agency was established in 2015 and has since built experience in planning and implementing both simple and complex call center solutions. Its team includes dedicated managers who oversee telemarketing calls to ensure efficiency and professionalism.

The agency has served clients such as Neste, If, and Raha24, indicating experience in energy, insurance, and financial services sectors. On DesignRush, Kontaktikeskus holds a rating of 4.6 based on three reviews, with clients praising its professionalism, flexibility, and humane approach. One reviewer noted that the agency "thinks along and offers its own options/solutions."

Kontaktikeskus emphasizes transparency and flow of information, ensuring that any changes in customer-facing data reach agents instantly. The agency also provides regular reports on call volume, duration, and other service parameters. Its approach is designed to help clients increase sales while keeping costs predictable.