IYTBS

IYTBS is a virtual reception and customer care agency founded in 2010, headquartered in Vancouver, Canada, with an additional office in Edmonton, Alberta. The agency focuses on providing personalized telephone answering services that make callers feel they have reached a client's own office rather than a large call center. IYTBS operates with a team of under 49 employees and serves small businesses across various sectors.

The agency offers a transparent pricing model with a minimum project budget under $1,000 and an hourly rate available upon inquiry. Its standard reception service package costs $275 per month, which includes the first 100 minutes of call handling, with additional minutes billed at $1.75 each. IYTBS currently answers calls Monday through Friday from 8:30 a.m. to 5:00 p.m. PST, with plans to expand operating hours.

IYTBS provides a range of services categorized under call centers, customer support, business consulting, accounting, and phone answering services. Specific areas of expertise include bookkeeping, payroll, back office outsourcing, appointment setting, inbound call handling, virtual receptionist services, and recruiting. The agency can accept payments, answer questions, triage unhappy or issue-prone callers, update client CRM systems, and provide directions to clients' physical locations.

The agency primarily works with small businesses and has listed clients such as Mac In Home, English Bay Law, and The Alinker. IYTBS does not have any Google reviews on its DesignRush profile, so no review sentiment is available. The agency's portfolio includes photos of team retreats and workflow tips, indicating a collaborative and process-oriented culture.

IYTBS positions itself as a cost-effective alternative to large call centers, emphasizing local, personalized service. Its affordable package and flexible additional minute pricing make it suitable for small businesses that need reliable after-hours or overflow call handling without committing to a full-time in-house receptionist.