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Infinity Group UK is a Microsoft Partner and managed service provider based in London. The company offers technology services including AI, cybersecurity, and cloud solutions. It was founded in 2021 and employs between 100 and 249 people.
Infinity Group UK is a Microsoft Partner and managed service provider (MSP) headquartered in London, United Kingdom. Founded in 2021, the agency employs between 100 and 249 people and operates additional offices in Camden, Delaware, USA and Royal Tunbridge Wells, UK. The company positions itself as a partner for digital transformation, focusing on helping organizations achieve more productive and secure ways of working.
The agency holds several notable Microsoft accreditations. In 2025, it was named Microsoft Partner of the Year for Business Central expertise. It has been an Inner Circle member (reserved for the top 1% of Microsoft Partners globally) since 2024 and was among the first UK partners to achieve the Copilot designation. Infinity Group UK reports a 97.3% customer satisfaction rate, a 98.1% client retention rate, and an average service desk response time of one minute. In 2025, the company replatformed to an all-Microsoft stack and subsequently achieved 35% growth through automation and AI agents.
Infinity Group UK offers a comprehensive range of services including cybersecurity, managed services, IT services, AI development, ERP consulting, and CRM consulting. Areas of expertise span AI automation and consulting, Microsoft Dynamics CRM, breach detection and incident response, Azure cloud optimization, Microsoft SharePoint, Microsoft ECM, Dynamics 365, Office 365, and managed services covering disaster recovery, help desk, hosting, network, security, and telecom.
The agency serves a diverse set of industries: software and IT services, real estate, corporate services, energy and mining, finance, government, home and garden, manufacturing, and retail. Client types include small businesses, medium businesses, and enterprise/corporate organizations. Notable clients include A2Dominion, Wales & West, Spy Alarms, Catch22, and North Star Housing.
Google reviews give the agency an overall rating of 4.6 out of 5 from 29 reviews. Positive feedback highlights expertise in cloud computing, cybersecurity, and managed IT services, with clients noting quick resolution times and friendly support. One negative review cites slow account management, long-term contract concerns, and unclear invoicing. The agency has also received individual commendations for specific engineers and SQL project work.
Infinity Group UK's portfolio includes awards such as Microsoft Partner of the Year 2025 and Inner Circle membership. The agency's lived experience using the technology it sells, combined with its high retention and satisfaction rates, positions it as a strong choice for organizations seeking a Microsoft-focused IT partner.
Services
- Cybersecurity
- Managed Services
- IT Services
- AI Development
- ERP Consulting
- CRM Consulting
Industries Served
Team Size
Pros
- Named Microsoft Partner of the Year 2025 for Business Central expertise
- Holds Inner Circle membership reserved for top 1% of Microsoft Partners globally
- Reports 97.3% customer satisfaction rate and 98.1% client retention rate
- Average service desk response time of one minute
Cons
- Some clients report slow account management and unclear invoicing
Client Review Analysis
Clients praise Infinity Group's expertise in cloud computing, cybersecurity, and managed services, noting quick response times and helpful support. However, one client reported issues with account management and billing clarity.