Include Work

Include Work is a virtual assistant agency founded in 2012 that helps founders, teams, and professionals reclaim time by outsourcing administrative, marketing, bookkeeping, and customer support tasks. The agency employs over 100 expert virtual assistants worldwide and has completed more than 5,000 projects across 76 countries, saving clients over 500,000 hours. Its mission is to enable clients to grow faster and work smarter without burnout.

The agency operates with a team of 50 to 99 employees and maintains a low minimum project budget of under $1,000, with an average hourly rate of $7. Headquartered in Dhaka, Bangladesh, Include Work also has offices in Albuquerque, New Mexico, USA, and Kolkata, India. The company serves a global client base, including startups, small businesses, medium businesses, and enterprise or corporate clients.

Include Work offers a broad range of services categorized under IT Services, CRM Consulting, Digital Services, UI/UX Design, Digital Marketing, and BPO. Specific areas of expertise include virtual assistant support, legal BPO, CRM platforms such as HubSpot, Pipedrive, Zoho, and monday.com CRM, digital marketing with AI content creation and lead generation, ERP consulting for Microsoft Dynamics 365, IT consulting and outsourcing, and UI/UX design including AI UI/UX, dashboard design, and usability testing.

The agency serves diverse industries, including software and IT services, retail, real estate, legal, eCommerce, dental, fintech, health care, hospitality, and finance. Client types range from startups to large enterprises. Notable clients listed on the profile include Upwork, Fiverr, Indeed, 3M, and Made Snappy.

Google reviews for Include Work average 3.3 out of 5 stars from 15 reviews. While some reviewers describe the company as "good" or "nice," others have posted strongly negative feedback, citing poor post-contract communication, opaque billing, and difficult management. The mixed sentiment reflects a gap between the agency's marketing promises and some clients' actual experiences.

Include Work's portfolio highlights over 5,000 completed projects and significant time savings for clients. The agency's low pricing and global virtual assistant network make it an accessible option for budget-conscious businesses, though potential clients should carefully review contract terms and communication expectations based on available feedback.