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Impacto Positivo CX CS Ltda. Business, Financial & Professional Services agency logo

Impacto Positivo CX CS Ltda.

Business, Financial & Professional Services R. Tronca - Rio Branco, Caxias do Sul - RS, 95010-100, Brazil
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Impacto Positivo CX CS Ltda. is a Brazilian customer experience consultancy with 17 years of experience. The firm uses design thinking, customer journey mapping, and NPS metrics to create personalized experiences. It offers customer marketing, CRM implementation, and customer survey and analysis services.

Impacto Positivo CX CS Ltda. is a Brazilian customer experience consultancy with 17 years of experience. The firm is based in Caxias do Sul, Rio Grande do Sul, and also maintains an office in São Paulo. It focuses on understanding consumer behavior to deliver personalized and impactful experiences.

The company operates with a project budget of $5,000 or more and serves clients across South America. It holds a Data Integrations Certification and works primarily in Portuguese. The firm's client base includes companies ranging from small teams of 11 to 25 employees to large organizations with over 1,000 employees.

Impacto Positivo offers services in customer marketing, CRM implementation, and customer survey and analysis. Its methodology incorporates design thinking and customer journey mapping to create tailored solutions. The firm uses NPS (Net Promoter Score) as a key performance indicator to guide customer success initiatives.

The consultancy serves clients in consulting/advisory, consumer services, and marketing services. Its culture is centered on customer success, with a philosophy that return on investment is reflected in customer satisfaction. The team applies a customer-centric approach across all levels of the organization.

No verified client reviews are currently available for the firm. The company emphasizes long-term relationships and sustainable success through customer-focused strategies.

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Services

  • Customer Marketing
  • CRM Implementation
  • Customer Survey and Analysis

Industries Served

Consulting/advisory Consumer services Marketing services

Team Size

11 to 25

Pros

  • 17 years of experience in customer experience consulting
  • Uses design thinking and customer journey mapping methodologies
  • Focuses on NPS and customer satisfaction as key metrics

Client Review Analysis

Rated 0.0/5 from 0 verified reviews

Frequently Asked Questions

The firm provides customer marketing, CRM implementation, and customer survey and analysis services.
The company uses design thinking and customer journey mapping to develop customer experience solutions.
The firm uses NPS (Net Promoter Score) as a key metric to guide customer success and satisfaction.
The consultancy serves clients in consulting/advisory, consumer services, and marketing services.
The minimum project budget is $5,000.
The company is based in Caxias do Sul, Brazil, with an additional office in São Paulo.
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