Its stated focus combines technology and human capabilities to support business growth and customer experience improvements.
The company focuses particularly on Service Hub projects and customer support operations. Its work includes CRM implementation and migration, help desk implementation, customer support training, knowledge base development, and customer survey and analysis.
Globalway also provides programmable automation, custom API integrations, email marketing, sales enablement, sales and marketing alignment, community management, and website design. Its CRM and AI approach is intended to help organizations use accumulated customer data for more informed decisions and improved customer interactions.
The agency lists education, manufacturing, retail, telecommunications and mobile communications, and utilities among its target industries. Its listed client company sizes range from organizations with 26 to 50 employees through enterprises with more than 10,001 employees.
Globalway lists projects starting at $5,000 and has a reported rating of 5.0/5 from one verified review. The company is based in Tokyo and serves the Asia-Pacific region.
Services
- Programmable Automation
- Community Management
- CRM Implementation
- CRM Migration
- Custom API Integrations
- Customer Success Training
- Customer Support Training
- Customer Survey and Analysis
- Email Marketing
- Help Desk Implementation
- Knowledge Base Development
- Sales and Marketing Alignment
- Sales Enablement
- Website Design
Industries Served
Team Size
Pros
- Specialized focus on Service Hub implementation
- Experience supporting digital transformation in call center operations
- CRM and AI expertise for customer service and business decisions
Client Review Analysis
Rated 5.0/5 from 1 verified reviews