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EuroCom CX is a BPO and customer service outsourcing company founded in 2014, with headquarters in Tirana, Albania and an office in Romania. The company offers multilingual support in over nine languages and provides services including lead generation, inbound/outbound customer service, and sales.
EuroCom CX is a BPO and customer service outsourcing company founded in 2014 by seasoned professionals with decades of experience. The company is headquartered in Tirana, Albania, with an additional operational office in Cluj-Napoca, Romania. EuroCom CX employs between 500 and 999 people and offers services at a minimum budget of $1,000 to $10,000 with an average hourly rate of $14.
The company provides a wide range of outsourcing services including lead generation, inbound and outbound customer service, sales, call center operations, phone answering, accounting, business consulting, market research, HR outsourcing, and translation services. EuroCom CX's team is multilingual, speaking over nine languages, and offers both onshore and offshore outsourcing options to meet client preferences.
EuroCom CX serves clients across multiple industries such as automotive, beauty, consumer goods, eCommerce, energy and mining, fintech, insurance, travel, transportation and logistics, and dental. The company works with startups, small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Rocket Sharing, Audika Group, Digital One, Vodafone, and TIM.
Google reviews give EuroCom CX a 5.0 rating based on seven reviews. Clients in real estate, telecommunications, and automotive sectors highlight the company's tailored solutions, multilingual support, and ability to improve customer engagement and lead conversion. Employees also note opportunities for personal career growth and appreciation.
EuroCom CX's portfolio includes customer support projects for life insurance and Audika Group, as well as back office outsourcing for customer care. The company holds multiple certifications and awards, including Microsoft Partner, ISO 27001, ISO 9001, and memberships in AmCham and Confindustria Albania.
Services
- BPO
- eCommerce
- Accounting
- Phone Answering Services
- Customer Support
- Call Centers
- Business Consulting
- Market Research
- HR Outsourcing
- Translation Services
Industries Served
Team Size
Pros
- Multilingual support in over nine languages
- Customized solutions for various industries
- Seamless customer experience across touchpoints
- Commitment to technology and innovation
Client Review Analysis
Clients praise EuroCom CX for tailored solutions, multilingual support, and improved customer engagement across real estate, telecom, and automotive sectors.