Enghouse Interactive

Enghouse Interactive is a global provider of contact center and customer interaction management solutions. Founded in 1984, the company is a subsidiary of Enghouse Systems Limited, a publicly traded software and services company on the Toronto Stock Exchange (TSX: ESL). The company has grown both organically and through strategic acquisitions of specialists such as CosmoCom, CTI Group, Eptica, and Vidyo.

The company employs over 1,000 people and maintains headquarters in Reading, United Kingdom, with an additional office in Phoenix, Arizona. Pricing details are not publicly listed; interested clients must inquire for minimum budget and hourly rates. The company has an unclaimed profile on DesignRush.

Enghouse Interactive's core services include multi-channel call centers, CTI integration, IVR/self-service, operator attendant consoles, call recording and quality monitoring, outbound predictive dialing, and knowledge management solutions. The company lists its expertise as inbound call center solutions. It partners with major unified communications suppliers including Microsoft, NEC, Cisco, Avaya, ShoreTel, and Mitel.

The company serves mid to large enterprises, telecom carriers, business process outsourcers, and contact center service providers. Notable clients include Nottingham City Council, Fingal County Council, and ForHousing. Enghouse Interactive's solutions are used by tens of thousands of agents handling millions of daily customer interactions worldwide.

Based on 10 Google reviews, Enghouse Interactive holds a 4.9 rating. Reviewers comment positively on the friendly and helpful staff and the great location of the office. No DesignRush reviews are present on the profile.

The company offers flexible deployment models including cloud, hosted, and hybrid, allowing organizations to add functionality as needed. Its worldwide ecosystem includes contact center service providers, system integrators, and channel partners.