Mystrika
Established in 1989 as one of the first independent customer retention and customer response organizations in India, with 30 years of experience and presence across 6 key locations.
EbixCash Global Services is a call center agency headquartered in Mumbai, India, established in 1989. The company positions itself as a forerunner in the customer service field and claims to be the first independent customer retention and customer response organization in India. With over 30 years of experience, the agency operates across six key locations in India.
The company maintains a team of under 49 employees and lists both its minimum budget and average hourly rate as inquire, meaning potential clients must contact the agency directly for commercial details. The headquarters is located at Plot No. A-35, MIDC Marol, Andheri East, Mumbai, and the company maintains an active social media presence on Facebook, LinkedIn, and Instagram.
The agency's primary service is call center operations, focused on customer retention and response. Its client base spans the IT, small business, and fintech industries.
On Google, the agency holds a 3.2 out of 5 rating based on 223 reviews. Featured Google reviews are consistently negative, with reviewers reporting delayed salary payments, unprocessed full-and-final settlements, and abrupt termination during training certification. Several reviewers also cited poor management, lack of salary increments, and unsatisfactory interview and salary package experiences.
No portfolio or client results are listed on the profile beyond the industry categories served. The company's long history and established presence in India's customer service sector remain its primary stated strengths.
Services
- Call Centers
Industries Served
Team Size
Pros
- 30 years of experience in customer service and retention
- Presence across 6 key locations in India
- Recognized as a forerunner in independent customer retention services in India
Cons
- Multiple Google reviews report delayed salary payments and unprocessed full-and-final settlements
- Several reviewers reported being terminated during training without prior certification notice
- Reviewers cited poor management and lack of salary increments
Client Review Analysis
Google reviews average 3.2 out of 5 based on 223 reviews, with featured reviews being strongly negative, citing salary delays, management issues, and training certification problems.