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Dalerio Consulting is an international customer support, marketing, and business process outsourcing company founded in 2017. The agency helps companies simplify business structures, acquire new clients, and expand outreach. It serves small businesses primarily in healthcare and other sectors.
Dalerio Consulting is an international customer support, marketing, and business process outsourcing company founded in 2017. The agency focuses on helping companies simplify their business structures, acquire new clients, and expand outreach. With a team of 50 to 99 employees, it operates from headquarters in Durres, Albania, and an additional office in New York City, United States.
The agency offers a comprehensive range of services including customer support, HR outsourcing, BPO, call center services, phone answering, digital marketing, accounting, staff augmentation, and SEO. Its areas of expertise cover BPO, call center operations, digital marketing, HR outsourcing, and general outsourcing. Specific call center capabilities include appointment setting, B2B support, healthcare call centers, inbound and outbound services, telemarketing, and virtual receptionist services.
Dalerio Consulting primarily serves small businesses across multiple industries, with a strong focus on healthcare. The agency also works with clients in non-profit, education, gaming, finance, software, and media sectors. Notable clients include Korrieri, Youth Activities Center, SpotGaming, KlimaTek, and SwissTranslate.
Google reviews give the agency a 4.3 rating, with clients describing it as the best outsourcing and BPO company in Albania. Reviews highlight positive experiences with customer support and call center services, and recommend the agency for businesses seeking BPO solutions.
The agency's portfolio demonstrates measurable results: it boosted donor engagement rates by 50% for a youth nonprofit through targeted outreach and digital marketing, drove 40% website traffic growth and improved search ranking for an Italian medical university via SEO, and increased customer satisfaction scores by 25% through 24/7 live chat support for a gaming client. Dalerio Consulting has received multiple industry awards, including recognition as a Top Digital Marketing Agency in Albania and a Top Rated Call Center Company.
Services
- Customer Support
- HR Outsourcing
- BPO
- Call Centers
- Phone Answering Services
- Digital Marketing
- Accounting
- Staff Augmentation
- SEO
Industries Served
Team Size
Pros
- Recognized as one of the Top Digital Marketing Agencies in Albania
- Increased customer satisfaction scores by 25% through 24/7 live chat support
- Leadership with over 10 years of outsourcing experience
Client Review Analysis
Google reviews highlight Dalerio Consulting as a top outsourcing and BPO company in Albania, with clients praising their customer support and call center services.