How can a company contact Critical Mass?

Companies can contact Critical Mass by email at newbusiness@criticalmass.com or by phone at +506 2589 0840.

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Critical Mass

Name: Critical Mass
Address: Zona Franca Metropolitana Edificio 5B-B Hangar San Jose Costa Rica, Costa Rica
Telephone: +506 2589 0840

Branding & Design Heredia, Costa Rica

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Reviewed by Mystrika Genie · Last updated August 1, 2026

Critical Mass is a full-service digital agency headquartered in Heredia, Costa Rica, offering creative, marketing, and technology services. The agency works with enterprise clients such as Apple, BMW, Nike, and AT&T and has earned 59 industry awards.

Critical Mass is a full-service digital agency based in Heredia, Costa Rica, operating out of The Hangar in San Jose. The agency has grown into an international operation with roughly 1,900 employees and a focus on digital experience, creative, and technology work for large brands.

The agency can be reached at [email protected] or +506 2589 0840, with offices at Zona Franca Metropolitana Edificio 5B-B Hangar in San Jose, Costa Rica. It holds a 4.5/5 rating based on verified client feedback.

Critical Mass offers a broad service portfolio covering web design, e-commerce, SEO, social media, mobile, experiential marketing, branded content, market research, marketing technology and analytics, media buying and planning, design, visual and sound identity, branding, and strategy and planning.

The client roster spans Apple, AT&T, BMW, BNY Mellon, Delta Faucet, DePaul University, Diageo, Johnson & Johnson, Harley-Davidson, Hilton Worldwide, Mars Wrigley, Nike, Nissan, and the U.S. Army. Work spans automotive, financial services, consumer packaged goods, hospitality, and technology.

Notable campaign work includes the M&M'S "Ring of Comfort," the Courageous Conversation Global Foundation "Driving While Black" experience, AT&T Business "Sleep with Rain," the Nissan ARIYA VR experience, and the Nike Creative Automation program.

Critical Mass has received 59 industry awards, including Cannes Lions, CLIO, The One Show, D&AD, EFFIE, and Webby honors, and was named an AdAge Best Place to Work in 2021.

Services

Full Service
Mobile
Social Media
E-Commerce
SEO
Web Design
Marketing/Creative Services
Experiential
Branded Content/Entertainment
Market Research/Consulting
Marketing Technologies/Analytics
Media Buying/Planning
Design
Visual/Sound Identity
Branding/Celebrity endorsement
Strategy and Planning

Team Size

1900

Pros

Team of roughly 1,900 employees supporting enterprise clients
Client roster includes Apple, BMW, Nike, AT&T, and Mars Wrigley
59 industry awards including Cannes Lions, CLIO, and The One Show honors

Frequently Asked Questions

Critical Mass provides web design, e-commerce, SEO, social media, mobile, media buying, branding, design, and strategy and planning services.

Critical Mass is headquartered in Heredia, Costa Rica and operates out of The Hangar in San Jose.

Critical Mass works with enterprise brands including Apple, BMW, Nike, AT&T, and Mars Wrigley.

Critical Mass has a team of roughly 1,900 employees.

Critical Mass has earned 59 industry awards, including Cannes Lions, CLIO, D&AD, and The One Show honors.

Companies can contact Critical Mass by email at [email protected] or by phone at +506 2589 0840.

Yes, Critical Mass provides media buying and planning as part of its full-service offering.

Critical Mass has produced campaigns for brands such as M&M'S, AT&T, Nissan, and Nike.

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