Contactopia

Contactopia is a call center agency founded in 2004, specializing in leasing its operational and management expertise to a growing portfolio of global clients. The agency operates from a new facility in SRTIP, Sharjah, United Arab Emirates, capitalizing on an abundant supply of energetic, multi-lingual, and professional workforce from neighboring college districts. This is complemented by the country's world-class telecom infrastructure, allowing Contactopia to serve as a call center in Dubai and provide a virtual presence in local, regional, and international markets.

The agency employs under 49 staff and requires inquiries for both minimum budget and average hourly rate. Contactopia has been in business since 2004, demonstrating long-term stability in the call center industry.

Contactopia excels at a wide range of services including customer support, telemarketing, lead generation, customer satisfaction indexing, record verification, market research, third-party assessments, and database management. The agency's call center expertise is focused on outbound services, made possible through significant investment in trained workforce, cutting-edge technology from Avaya and HP, and benchmarked processes.

The agency serves a diverse client base that includes well-known brands such as Red Bull, Philips, Nayomi, CompTIA, Bosch, CRYO, Logic Utilities, and YouGov. This client list indicates experience across consumer goods, technology, and market research sectors.

Contactopia holds a Google rating of 4.7 out of 5 from 11 reviews. Clients praise the team as professional, responsive, and supported by sound IT infrastructure. One reviewer noted a 10-year partnership with Unilever FZE, highlighting the agency's ability to tailor careline requirements. Other reviews mention the facility as a clean and nice place.

The agency's portfolio includes long-term client relationships and a track record of serving multinational corporations. Contactopia's investment in technology and workforce training positions it as a reliable partner for outsourced call center operations in the Middle East.