Compare CSBA vs Forrest Marketing Group

Side-by-side comparison of features, pricing, services, ratings and more.

CSBA

Data & Analytics Website

CSBA helps businesses and organisations create better customer experiences through independent, specialised CX strategy, research, insights, quality assurance, and customer experience training. Founded in 1997, the agency has earned a reputation as Australia's customer experience experts. They serve clients across all sectors.

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Winner

Forrest Marketing Group

BPO & Outsourced Support Website

Australian call center agency specializing in outbound cold calling, phone-based selling, and lead generation. Founded in 2006 with 100-249 employees, it operates from Manly Vale and Brisbane, Australia.

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Feature Comparison

Attribute	CSBA	Forrest Marketing Group
Category	Data & Analytics	BPO & Outsourced Support
Rating	-	Winner +4.2 higher
Location	Melbourne, Australia	Manly Vale, NSW, Australia
Services	Market Research Call Centers Public Relations	Market Research Call Centers Public Relations
Pros	Independent and specialised CX strategy and research Over 25 years of experience since 1997 Reputation as Australia's customer experience experts Served major clients like Mazda, Uber, and Dulux	Team praised for consistent enthusiasm and professionalism across reviews Skilled at absorbing complex technical product details into meaningful prospect conversations
Cons	-	Negative Google reviews cite high costs with no guaranteed results Some booked appointments did not match client criteria
Website	Visit Site	Visit Site

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