Chatty AI Livechat

Chatty AI Livechat is an AI-first live chat platform built specifically for Shopify merchants. Founded in 2022 in Hanoi, Vietnam, the agency started with the belief that online stores deserve a sales assistant that works 24/7. The platform turns live chat from a cost center into a revenue channel by proactively engaging shoppers, recommending products, and guiding them through checkout.

The agency operates with under 49 employees and has an average hourly rate of $25 per hour. Minimum budget requires an inquiry. Chatty is part of Avada Group, a Shopify ecosystem company with deep expertise in eCommerce tools and marketing solutions. The platform is trusted by thousands of Shopify stores across more than 50 countries.

Chatty AI Livechat offers AI development and mobile app development services. Its core features include an AI sales assistant that understands product catalogs and makes personalized recommendations in real time, a fast and lightweight live chat widget that loads instantly on any Shopify theme, an omnichannel inbox to manage conversations from chat, email, and social channels, a smart help center for self-service knowledge base, and AI-powered FAQs that automatically answer common questions.

The agency primarily serves the eCommerce industry, working with startups, small businesses, and medium businesses. Client types include Shopify merchants of all sizes, from startups to Shopify Plus brands. Notable clients include Montana West, Stonehenge Health, Yoeleo Bike, and Decathlon.

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The agency's portfolio includes a B2C app project for Decathlon: an AI sales assistant for 10,000 products providing instant support, completed under $5K in one month in 2025. The team includes Drake Quach as CPO & Co-founder and Sam Ng as Founder & CEO of Avada Group.