Mystrika
BPO and customer experience consulting firm founded in 2004 and headquartered in Kuala Lumpur, Malaysia. The firm delivers outsourced customer support, call center operations, and HR outsourcing to large enterprises.
Brandt Business Services, branded "The Experience Company," is a BPO and customer experience consulting firm founded in 2004 by Dato' Dr Munirah Looi and headquartered in Bangsar South, Kuala Lumpur, Malaysia. The firm specializes in business and digital transformation, customer experience consulting, and business process managed services built on people, process, and technology excellence.
The agency employs 1,000 or more staff, works on a minimum budget set by inquiry, and averages $15 per hour. It has been recognized as HR Vendor of the Year in 2020, 2021, 2022, and 2023.
Services span BPO, HR outsourcing, business consulting, call centers, customer support, and CRM consulting. Call center expertise covers inbound, outbound, and telemarketing, while HR outsourcing expertise covers HR consulting, recruiting, and staffing.
The client roster includes Shopee, Petronas, Maxis, CIMB, HSBC, and Touch & Go. A representative portfolio piece is a BPO engagement for Shopee.
On DesignRush, the profile carries a 4.3 rating from a single review. Kelly Hoong, Customer Engagement Manager at Mesralink, awarded 5.0 and reported at least 50% improvements in case resolutions, agent performance, and call and email quality after Brandt took over operations. No Google reviews are recorded for the firm.
Services
- BPO
- HR Outsourcing
- Business Consulting
- Call Centers
- Customer Support
- CRM Consulting
Industries Served
Team Size
Pros
- Named HR Vendor of the Year in 2020, 2021, 2022, and 2023
- Mesralink reported at least 50% improvements in case resolutions, agent performance, and call and email quality after Brandt took over operations